2014 Focus tranny problem

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City
Delaware
State
OH
Country
United States
What I Drive
Wife: 2014 Focus, Me: 2015 Taurus
#1
Ford did a good job of running out the clock on the transmission problems. I'm sure many of you went through this.
Question: Did anyone get satisfaction on this and if so, how?

Thanks, Joe
 
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6
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0
City
California City
State
CA
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United States
What I Drive
2014 Ford Focus SE
#2
I have a 2014 Focus that had an issue with the tranny at about 80,000 miles. The Ford dealership fixed it under warranty. Then I had the same issue at 120,000 miles. I use this vehicle as a work vehicle, so I put on the mileage fast! Just before I had the second problem I received a recall, or "Customer Satisfaction" issue from Ford about a possible clutch chatter. It said that if I was having a clutch chatter, Ford would replace the clutch at no charge regardless of how many miles, or how many years I've had the vehicle. It also applied to any new owners of the vehicle. Not a bad deal. It did say that the offer would expire on a date six months in the future. I was not having an issue with the clutch at that time, but thought I would wait until the program was about to expire and then tell the dealer that I was having a problem. I thought, "Why not get a new clutch for free?" A month before the date, I did have a problem with the clutch which required a trip to the shop. The dealership confirmed that the tranny needed something called "levers" (?) to fix the shifting problem, but the clutch would be replaced for free. And to make it even better, they said that since they had to take it apart for the clutch anyway, they would only charge me for the "Levers" parts. My total bill was for around $450.00. I now have 134,000 on the vehicle.

I am a die-hard Ford fan, but I am very unhappy with the Focus tranny issues. Other than the transmission, it has been a great vehicle. I've had no other problems with it. I'm still getting around 41 mpg on the highway, and an overall average of 37.5 mpg city and highway. I can't complain about that. I have had a few cosmetic issues, but nothing that I could not take care of myself. It's the great gas mileage that continues to amaze me.

I just this morning discovered a broken air-duct in front of the radiator. I didn't even know there was such a thing under there. I think they were broken when my daughter hit something on the highway. I'll make another post about that in another thread.
 
OP
J
Messages
3
Likes
1
City
Delaware
State
OH
Country
United States
What I Drive
Wife: 2014 Focus, Me: 2015 Taurus
Thread Starter #3
Thanks for the input.
My wife's Focus has about 65K miles on it. Its already had the clutches replaced 3 times and it needs them again.
We bought the extended warranty just because of this problem and now we're finding out it won't cover the clutch replacement.
We are not happy campers.
 
Messages
96
Likes
16
What I Drive
2013 Focus SE and 2015 Focus H/B
#4
The whole transmission issue with the focus is a bunch of BS, considering they knew there was an issue and kept selling the cars. On the flip side, I had both of my Fords trannies replaced at no cost ('13 & '15). Fortunately, no issues since and I believe they did step up to at least fix most issues. Sucks that you have had 3 replaced, but I assumed they would extend your coverage after each replacement... maybe not. I do believe they have a but back option though.
 
OP
J
Messages
3
Likes
1
City
Delaware
State
OH
Country
United States
What I Drive
Wife: 2014 Focus, Me: 2015 Taurus
Thread Starter #5
Yeah... It was delay, delay, delay each time the clutches needed to be replaced. It always took weeks to get the parts. They lied after the last replacement saying the part(s) were "New and improved". They were just trying to run out the clock.
And the 100K extra warranty on the tranny control module was a joke because it was obviously a mechanical failure and not the module.
How did you force them to replace the trannies?
 

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